Blending to help BUPA train faster

Lloyd, Tom
March 2004
IT Training;Mar2004, p8
Trade Publication
Private healthcare firm BUPA Healthcare is introducing a blended induction programme for its call centre employees in a bid to cut the length of the course from eight weeks to six. In the past, BUPA has used a combination of instructor-led training, seminars and classroom-based simulations to teach new staff how to use its systems. It is now looking to replace parts of the course with e-learning. The course material is being put together by BrightWave. As well as being used in the traditional areas where e-learning is strong, such as simulating information technology systems, modules will also be used to practice calls and to teach regulatory compliance.


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