Leadership, Measurement, and Change in Improving Quality in Healthcare

Potthoff, Sandra
March 2004
Frontiers of Health Services Management;Spring2004, Vol. 20 Issue 3, p37
Reports on the factors in improving quality in healthcare in the U.S. Use of structural equation modeling to analyze employee satisfaction; Need to measure quality efforts and its impact on reducing medical costs; Assessment of whether the value equation in healthcare is improving through the various quality efforts being implemented.


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