Roadmaps for Building a Better System

O'Kane, Margaret E.
March 2004
Frontiers of Health Services Management;Spring2004, Vol. 20 Issue 3, p25
Reports on the commitment of SSM Health Care System Inc. to provide quality service in the U.S. Importance of organizational culture in improving the service being targeted; Impact of the Malcolm Baldrige National Quality Award received on reinforcing healthcare plans of the company; Need for reimbursement system that rewards high performance.


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