TITLE

Total Quality, Quality Management & The Role of Management Services

AUTHOR(S)
Jones, Christopher
PUB. DATE
November 1992
SOURCE
Management Services;Nov92, Vol. 36 Issue 11, p18
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
This article examines the role of the management services function in the introduction of total quality management and of quality management systems. It is the author's belief that the management services professional is particularly well qualified to take the lead role in supporting the development of a total quality strategy for his or her organisation. The development of quality management systems (QMS) is a part, but only one part, of such a strategy. Many management services professionals have the necessary managerial, technical and inter-personal skills. Equally importantly the long-term future of the profession requires that its members embrace total quality management as a context within which to practice these skills. Total quality is a customer focused improvement process. Its primary objective is the satisfaction of agreed customer requirements, customers being those persons or groups within or outside the organisation that take and use the outputs of each group of employees. Improvement is focused on the employees' effectiveness in satisfying their customers' agreed requirements and the efficiency with which they do so.
ACCESSION #
12422646

 

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