High street shops score on service, but only just

February 2004
Cabinet Maker;2/27/2004, Issue 5377, p12
Trade Publication
Reports on trends in customer service, particularly in the furniture retailing segment according to consumers in Great Britain. Description of traditional customer service; Comparison of services provided by shops and Internet retailers; Comments from T&J Levy's Anthony Levy; Services by department stores. INSETS: In focus;Special class definitions.


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