TITLE

High street shops score on service, but only just

PUB. DATE
February 2004
SOURCE
Cabinet Maker;2/27/2004, Issue 5377, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on trends in customer service, particularly in the furniture retailing segment according to consumers in Great Britain. Description of traditional customer service; Comparison of services provided by shops and Internet retailers; Comments from T&J Levy's Anthony Levy; Services by department stores. INSETS: In focus;Special class definitions.
ACCESSION #
12404534

 

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