Upon my Digital word

February 2004
Management Services;Feb2004, Vol. 48 Issue 2, p24
Academic Journal
This article presents recent technical developments in voice-over-IP networks, as of February 2004. Since the telecommunication companies converted their networks from analogue to digital, it has seemed only a matter of time before companies did the same and used one network to carry all communication of data, video and voice. There are two problems that hinder the industry to augment local area networks with more switches. One was that voice over IP was so patently riddled with quality of service problems. The other problem was that the PBX and its wiring had plenty of un-written-down life left in it. Several things have happened to lower the value of the problems. First the technology has improved with the emergence of more intelligent switches that cope better with voice. Second, more business applications have emerged which can be cost-beneficial only with more closely integrated communications. And third, the decision is no longer one of taking the plunge. Indeed, vendors are starting to sound remarkably like each other in advocating a managed adoption of voice over IP. One of them is Avaya manager Bruce Everest. According to Everest, IP telephony has changed from a technological sale to a business application one.


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