The virtual record

April 1996
Management Services;Apr96, Vol. 40 Issue 4, p36
ASC Telecom has launched the Rapid Call system, the first digital voice recording system to use standard PC hardware to support computer operating systems Windows 95, Windows 3.1 and NT. Recordings can be made from digital telephone extensions, ISDN lines, analogue phone lines and microphones. Virtual controls are provided by the software replicating all record and replay functions found on traditional hardware based systems. Ease of use and upgrade plus half-price maintenance costs are among the benefits claimed. Several record and replay workstations can all be configured remotely, controlled and monitored through the RapidCall system controller. Recording up to 64 channels per workstation, the system is aimed at pretty much anything from air traffic control stations to financial dealing rooms and sales automatic-call-distribution environments. Any PC connected to a local or wide area network can be used for playback when fitted with a Soundblaster compatible card. Search criteria exist so that recordings can be found quickly through the virtual VCR interface and access is gained without affecting recordings in progress.


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