Last words

McCormack, Ade
February 2004
IT Training;Feb2004, p50
Trade Publication
Ade McCormack, Managing director of Auridian Consulting, argues that the training department can help bridge the gap between IT and the rest of the company. As businesses become more focused on IT, it is vital to align technology, processes and people to get the best value from IT investment. But the impact of new IT systems and new ways of doing things, coupled with threats of potential redundancy, can undermine the morale of the user community, and hinder uptake. IT professionals should not take responsibility for how IT resources are allocated within the business. Technology-based skills requests are typically entrusted to third parties to handle.


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