February 2004
IT Training;Feb2004, p46
Trade Publication
Lucent, a telecom firm that can trace its roots back to before the phone was invented, employs nearly 35,000 people worldwide and in 2003 it turned over dollars 8.5billion. The company's Bell Labs research and development division is well known for pushing the boundaries of telecommunications technology, but Lucent's innovative approach to training is less well publicized. Lucent has adopted Saba's LMS to monitor and evaluate each stage of the training process, so it can be confident that training is being delivered in the most efficient and cost-effective manner. The first stage is working out what an employees' job actually involves — whether they work in IT, sales, administration, or any other area.


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