How to beat classroom headaches

Charles, Barrie
February 2004
IT Training;Feb2004, p27
Trade Publication
This article presents views of experienced trainers for advice on some of the toughest classroom challenges. Critical to successful training is gaining the respect of the class, and it's getting more difficult. "There are so many other sources of information, your importance has become less," says James Winters of QA. Once you've gained the class's respect, you still have to establish commonality of purpose. It's important to clarify the outcomes of training programmes up front and seek agreement on what the content and the outcomes will be. Time pressures are the ostensible reason for the increasing number of people who turn up late for a course. INSETS: The panel;Improving trainer skills.


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