TNT starts trial of training cascade

Lloyd, Tom
February 2004
IT Training;Feb2004, p5
Trade Publication
Delivery company TNT Express will train more than 24,000 employees in the use of mobile communication devices over the next three years, as part of a global IT project known as Mobile Worker. The project, which will begin with a trial in Finland, will see standard Windows-based devices issued to TNT drivers, to facilitate communication with their depots. Training for the project falls into two categories: training IT staff to use the back office systems, and training the end-users of the devices. End-user training uses a cascade approach that TNT has used successfully in the past.


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