Research survey shows strength of shared services approach

July 2003
Management Services;Jul2003, Vol. 47 Issue 7, p5
Academic Journal
This article focuses on the results of research survey conducted by the Tees Valley Development Co. among the senior management teams of the major companies in Great Britain which show that the shared services approach to cost cutting continues to make substantial progress. The survey shows that these companies are using the concept of concentrating their business services in dedicated centers. There is almost a universal consensus among respondents that cost-reduction and improved service both internally and externally are the major business drivers for the process. A similar consensus exists on the next two factors. These are the need to focus on the core business and to upgrade services technology.


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