TITLE

Survival is not Compulsory: Creating a customer focused culture in financial service

AUTHOR(S)
Atkinson, Philip
PUB. DATE
August 2002
SOURCE
Management Services;Aug2002, Vol. 46 Issue 8, p8
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article outlines the severity of the challenges which lie ahead for businesses in the financial services sector in Great Britain. The changes that will impact upon the industry are now emerging with threats ahead for organizations that fail to adapt to changing conditions. E-commerce, the globalization of markets and service provision, the demands for value for money by customers and policy holders, de-mutualization of insurance and building societies, and the rapid growth in bank mergers and acquisitions across national boundaries are all creating serious challenges for those who fail to develop the right business culture.
ACCESSION #
12144996

 

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