TITLE

Financial services companies exposed for poor customer service

PUB. DATE
May 2002
SOURCE
Management Services;May2002, Vol. 46 Issue 5, p6
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article focuses on the results of a survey conducted by the Transport Planning Special Interest Group of the Institute of Logistics and Transport among members of the institute on the likelihood of the successful implementation of Local Transport Plans and the Ten-Year Transport Plan of the government of Great Britain. Nearly nine out of ten respondents felt that the local authorities would not be able to deliver the government's new transport agenda. Key barriers were felt to be the lack of political will and the unwillingness of the public to go along with the changes. Key reasons for this strength of opinion include a perceived shortage of finance, lack of staff and a kills shortage. This critical response, together with other answers to questions posed, also leads the special interest group to question whether the professionals themselves yet believe in the new transport agenda, never mind the public and the politicians.
ACCESSION #
12144920

 

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