TITLE

Think again on pensions, CIPD tells business

PUB. DATE
May 2002
SOURCE
Management Services;May2002, Vol. 46 Issue 5, p4
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article presents the response of the Scottish branch of the Institute of Logistics and Transport on the Bus Users' Complaints Tribunal. The institute supports the establishment of such a tribunal and sees it as providing a useful form for addressing unresolved issues relating to bus services. It recognizes the need for encouraging the use of public passenger transport and believe this to be a positive step in achieving this goal. In needs to be clear that the tribunal is the final 'court of appeal' after operators have had the opportunity to deal fully with complaints and that complaints referred to the tribunal should only be made after all processes have been exhausted. All publicity associated with the tribunal should stress this point. Complainants should be encouraged by operators to put their complaints in writing to them, since the tribunal can only reasonable deal with those where there is a document trail.
ACCESSION #
12144916

 

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