June 2002
Management Services;Jun2002, Vol. 46 Issue 6, p35
Academic Journal
This article focuses on a conference on performance measurement for the supply chain which was held in London, England in 2002. According to Herbert Heinzel in his opening address, the three key areas in the implementation of performance measurement for the supply chain are aligning business processes, use of best-in-class software and management of the supply processes. The first speaker Simon Pollard set the scene by running through some key benefits that result from developing performance measurements in the supply chain. The next speaker, Dick Veal, gave the audience a review of the practical implementation of performance measurement within the newly merged companies of Glaxo Smith Kline. Arthur Vonchek ten took up the theme and gave the audience a perspective from the view of a system provider. Paul Coubrough supported the need for the alignment of all levels of performance measurement with a company's strategy aims. David Bird, confirmed many of these points during his presentation and argued that it was possible to learn much from the recent plague of dot.com failures. Richard Smith then gave another view from a system's provider. The speakers during the second day were Blaithin Keating, Simon Thorpe, Chris Barratt, and Herbert Heinzel.


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