The importance of keeping customers

June 2002
Management Services;Jun2002, Vol. 46 Issue 6, p7
Academic Journal
Reports on the results of a survey conducted by the Freight Transport Association among truck drivers which show that 94 percent of truck operators and 90 percent of truck drivers believe that the scheme of the association which puts stickers on the back of trucks encouraging motorists to call a free phone number to report driving behavior makes positive contributions to the public's perception of commercial vehicles.


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