TITLE

Use Words as Tools, Not as Weapons

AUTHOR(S)
Chiaramonte, Mike
PUB. DATE
January 2004
SOURCE
Fire Chief;Jan2004, Vol. 48 Issue 1, p24
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses the need for fire officials to have good communication skills when interacting with firefighters in the United States. Expression of sympathy; Value of giving praise; Sense of humor.
ACCESSION #
12122215

 

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