TITLE

Erland G Calculations

PUB. DATE
January 2004
SOURCE
Business Communications Review;Jan2004, Vol. 34 Issue 1, p58
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on Erlang G calculations. Simulation of single agent group situations; Discovery of a powerful ratio named the Z ratio; Average percent of delayed callers.
ACCESSION #
11975786

 

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