TITLE

HOT PROJECTS: AUTOMOTIVE, TRAVEL, & TRANSIT

AUTHOR(S)
Compton, Jason
PUB. DATE
August 2003
SOURCE
CRM Magazine;Aug2003, Vol. 7 Issue 8, p50
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides information on various customer relationship management projects in the automotive, travel and transit sectors in the U.S. as of August 1, 2003. Solution implemented by the New York State Department of Motor Vehicles to provide a self-service automation with no lines; Purchase of a voice-response environment from SpeechWorks for the customer inquiry service of Amtrak; Effort of Priceline.com to phase out its homegrown contact center and customer service software with solutions built in part by Kana.
ACCESSION #
11952542

 

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