TITLE

'Logistics Software Guide 2000'

PUB. DATE
September 1999
SOURCE
Logistics & Transport Focus;Sep99, Vol. 1 Issue 3, p16
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Information on the Traveline call center are discussed. The call center has a five full-time and seven part-time staff that all have disabilities. Their mental capacity is unimpaired and they are just capable of answering travel inquiries as able-bodied people. They also provide the service for callers anywhere in Wales who wish to conduct their inquiry in Welsh and for people who have hearing disabilities and wish to conduct their inquiry using the minicom system. A drawback of the current database is its pedantic adherence to the Welsh border. Operators are also unable to tell people in Chester where to board a bus for a five-mile ride into Wales because their street maps do not show the city center.
ACCESSION #
11944721

 

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