TITLE

'Verdict on Home Delivery and Fulfilment 2000'

PUB. DATE
June 2000
SOURCE
Logistics & Transport Focus;Jun2000, Vol. 2 Issue 5, p51
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
According to a report by Verdict, the retail research consultancy, which was released in 2000, excellence in fulfilment will determine the winners and losers in online retailing. So far, most online retailers are failing to satisfy consumers and are providing a poor service. The report says that significant investment in back-end delivery functions will be required if the new, high-flying electronic retailers are ever to make a return on the enormous investment they have attracted. This report on home delivery says that, for retailers, the relationship with consumers is paramount, everything else that happens is secondary. This, claims the report, leads on to the central question in electronic retailing, and that is whether or not to outsource the fulfillment function.
ACCESSION #
11944070

 

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