Unlocking of ERP Potential

June 2000
Logistics & Transport Focus;Jun2000, Vol. 2 Issue 5, p4
Trade Publication
This article reports on the results of a research conducted at the Cranfield Center for Logistics and Transportation regarding the use of the SAP R/3 Enterprise Resource Planning computer software. The survey carried out by James Lowe, shows that, despite widespread satisfaction with the software, all those surveyed recognized its unrealized potential to deliver further business benefits within inbound logistics. However, many companies were constrained by lack of resources from exploiting these. According to Richard Wilding, co-author with James Lowe of a discussion paper on the research , says that consultant's abilities are not enough to fill this gap in resources. He believes that information technology consultants need to use their emotional intelligence to measure a person's ability to listen to and emphatize and collaborate with other people.


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