TITLE

Consulting the Customer — Best Value

PUB. DATE
June 2000
SOURCE
Logistics & Transport Focus;Jun2000, Vol. 2 Issue 5, p2
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article reports that the West Yorkshire Passenger Transport Authority and the Metro-West Yorkshire Passenger Transport Executive are required to comply with the best value requirements encompassed with the Local Government Act of 1999. Consequently every area of the organizations' responsibilities is to be fundamentally reviewed in a rolling program over the next five years. This program also requires them to consult with their customers and stakeholders. The consultation is made up of a number of elements including the dissemination of a Best Value booklet outlining the responsibilities of both organizations, current achievements and future targets and aspirations to households in West Yorkshire.
ACCESSION #
11944032

 

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