TITLE

Can Public Tranport Ever Be Customer-Led?

PUB. DATE
November 2000
SOURCE
Logistics & Transport Focus;Nov2000, Vol. 2 Issue 9, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
This article focuses on the expectations of the public on the public transportation system of Great Britain since privatization. Privatization and deregulation of bus services in 1986 brought higher frequency to many routes, often with fares reductions to boot. But those routes tended to be serviced by small minibuses which are difficult for elderly people, shoppers and parents with pushchairs to use. Pressure to reduce costs also saw erosion of key activities, such as posting up-to-date timetables at every bus stop. Rail and bus operators have to strike a balance between limitations imposed by operational and commercial realities on the one hand and making life easy for customers on the other. However, bus and train operators now have new opportunities to show that they can meet more of travellers's aspirations.
ACCESSION #
11940469

 

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