IM the Focus of Investigations

January 2004
Information Management Journal;Jan/Feb2004, Vol. 38 Issue 1, p8
Advises business organizations in the United States to manage their use of instant messaging (IM) technology and protect themselves from liabilities that may arise from using it. Increase in the number of businesses which use the technology to connect with consumers; Expectation that the technology will overtake e-mail as tool for business communication; Features of the technology that make it attractive to use; Discussion on regulatory and legal issues related to the use of IM.


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