Are You Chasing Technology – or Leading It?

Hackett, Greg
March 1998
Financial Executive;Mar/Apr98, Vol. 14 Issue 2, p42
Academic Journal
The article discusses ways for companies to assess how effectively they manage their information technology (IT). One metric is cost per end user. Depending on the type of business this could vary substantially from the average $9218 per user for a typical firm. Another useful measure is how IT staff split their time between day-to-day activities and decision support. Disproportionate time spent on the former could indicate unnecessary complexity in a firm's IT implementation. For IT projects firms should be aware of any variances from estimated budgets and time to completion.


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