Nonverbal Cues Get Employees to Open Up--or Shut Down

Detert, James R.; Burris, Ethan R.
December 2015
Harvard Business Review Digital Articles;12/11/2015, p2
The article highlights examples of how business leaders can get better ideas from employees and improve employee loyalty by understanding power nonverbal cues to make them feel more relaxed, and presents the results of an experiment conducted in a health care setting.


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