TITLE

An Investigation of Personnel Issues Affecting Kanban Performance: A Case Study

AUTHOR(S)
Adams, Stephanie G.; Ruiz-Ulloa, Bianey C.
PUB. DATE
December 2003
SOURCE
Engineering Management Journal;Dec2003, Vol. 15 Issue 4, p19
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article describes a case study conducted to examine the factors that affect Kanban performance at the organizational level. The Manufacturing Engineering (ME) Department of a small mid-western company implemented a Kanban system aimed at producing 95% of their orders on time. Unfortunately, they were unable to meet this goal, so the management partnered with the Industrial and Management Systems Engineering Department at the University of Nebraska-Lincoln to identify the cause of poor Kanban performance. A descriptive study was developed and results showed that ineffective communication, weak reward systems, incompatibility of expectations, and a dissonance between values declared and values supported by the organizational systems were creating a culture focused on individualism and production rather than teamwork and quality. An engineering manager can use the results presented in this article to better prepare their organizations for the implementation of new processes or initiatives.
ACCESSION #
11864822

 

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