Employee Retention Linked To Better Customer Service

Marshall, Jeffrey
March 2001
Financial Executive;Mar/Apr2001, Vol. 17 Issue 2, p11
Academic Journal
The article presents the results of a survey by Unifi Network LLP, a division of PricewaterhouseCoopers LLP, and Roper Starch Worldwide Inc. regarding the connection between employee retention and service quality. Over 3,00 interviews were conducted and more than 60 percent of these respondents were less than satisfied with the service they received and more than 80 percent of the respondents perceive employee retention as a problem within the six industries.


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