TITLE

Employee Retention Linked To Better Customer Service

AUTHOR(S)
Marshall, Jeffrey
PUB. DATE
March 2001
SOURCE
Financial Executive;Mar/Apr2001, Vol. 17 Issue 2, p11
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article presents the results of a survey by Unifi Network LLP, a division of PricewaterhouseCoopers LLP, and Roper Starch Worldwide Inc. regarding the connection between employee retention and service quality. Over 3,00 interviews were conducted and more than 60 percent of these respondents were less than satisfied with the service they received and more than 80 percent of the respondents perceive employee retention as a problem within the six industries.
ACCESSION #
11862900

 

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