Councils adopt cheaper CRM option built by local authorities

Savvas, Antony
November 2003
Computer Weekly;11/11/2003, p16
Trade Publication
Pembrokeshire Council has gone live with a shareware customer relationship management (CRM) system developed by Newham Council and Belfast City Council. Newham and Belfast councils are part of the Local Authority (LA) Software Consortium, which is taking on CRM suppliers in the local authority market with its own, much cheaper product. LA CRM costs £12,000 for a site licence, with no per-seat costs, making the package far cheaper than rival products, according to Geoff Connell, development services manager for the ICT division at Newham Council.


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