There's a Fine Line Between Self-Service and Self-Serving

Greengard, Samuel
October 1998
Workforce;Oct98, Vol. 77 Issue 10, p125
Presents information on the implementation of employee self-service (ESS) in the United States. Benefits offered by ESS; How employees view the interactive voice response (IVR) and intranets that the company use for boosting profits; Why most companies use IVR and intranets; How employers can make ESS succeed.


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