September 2016
Utility Week;9/9/2016, p4
Trade Publication
Statistics are presented on the percentage of customers who said utilities were one of the worst sectors, the people who cited openness and honesty as the most valued trait, and the customers who are likely to recommend company based on quality of service.


Related Articles

  • Defining rates by the gallon makes water worth the price. GOETZ, MELANIE // Journal: American Water Works Association;Jun2013, Vol. 105 Issue 6, p42 

    The article discusses the relationship of value with price and its importance in consumer behavior determination with regards to ensuring successful rate increases of water utilities. It relates the approach of a struggling water utility in northern Colorado which discovered that consumers in...

  • Different strokes. Barnes, Duncan; Saunders, Matthew // Utility Week;3/22/2013, p19 

    The article discusses customers' perceptions of services provided by water companies in Great Britain. A survey by professional services firm Deloitte and market research firm Ipsos Mori found that most of the respondents consider customer service, price and billing accuracy of high importance....

  • Service failure fines would hurt customers.  // Utility Week;5/28/2004, Vol. 21 Issue 21, p5 

    Reports on the impact of the financial penalty regime for service failure introduced by the British government's Water Act 2003 on customers, as presented by the industry watchdog WaterVoice. Lack of financial gain or benefits in terms of service improvements to consumers despite the aim of the...

  • Latest inset fails to quell user ire on competition.  // Utility Week;2/22/2002, Vol. 17 Issue 8, p9 

    Focuses on the failure of the announcement of a potential cross-franchise water supply deal in abating industrial water user anger in Great Britain. Proposal of Ofwat; Implications of the inset process; Reaction of the consumers.

  • Firms in fear of 'free water wagon'.  // Utility Week;10/25/2002, Vol. 18 Issue 17, p8 

    Reports on the concerns of the British water industry regarding consumer's behavior toward overdue bills and the lack of power of firms to cut off supplies. Threat from customers; Plan regarding the return of disconnection.

  • Paying to be green. Garrett, Paul // Utility Week;4/16/2004, Vol. 21 Issue 16, p16 

    Focuses on the possible increase in the price of water in Great Britain. Effect of the cheap pricing of water on water companies; Failure of customers to pay their water expenditure.

  • I am the customer. Causon, Jo // Utility Week;11/7/2014, p26 

    The article presents author's views regarding the effective ways of managing vulnerable customers by utilities and water companies.

  • Complaints fall, but more to do, says watchdog.  // Utility Week;9/24/2010, Vol. 33 Issue 7, p5 

    The article focuses on data from the CCWater consumer watchdog which indicate a 17% decline in complaints against water utilities in Great Britain in 2010.

  • Government plans to deregulate water market.  // Professional Engineering;3/27/2002, Vol. 15 Issue 6, p13 

    Reports on the water supply market deregulation in Great Britain. Proposal of the government on usage of water companies on statutory water suppliers pipework; Complaints of the Major energy Users council on the proposal; Argument of the National Customer Council on the water competition to...

  • Regulator sees debt trouble ahead.  // Utility Week;2/26/2010, Vol. 32 Issue 7, p4 

    The article focuses on the forecast by the British Office of Water Services (Ofwat) that legislative and other changes may force water companies to write off more customer debt.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics