A soft-skills opportunity for IT trainers

Shepherd, Clive
December 2003
IT Training;Dec2003/Jan2004, p38
Trade Publication
In the beginning — phase one in IT end-user training — the needs were pretty fundamental. The majority of users weren't users at all — they either had no idea about computers or were terrified of them. These people had to be gently encouraged to overcome their fears in order to become comfortable with performing basic tasks using the new technology. As a result, much hand-holding was required and trainers had an important role to play in the process. Hence, phase two in the evolution of IT training is the development of power users, who know the right button to press in any situation. Phase three — the new IT training — is not about efficiency, it's about the effective use of IT applications. It's about using software to do the right things in the right way. In many ways, it's about encouraging users to do fewer things than before, but to do them more effectively. The new IT training is about providing the IT user with skills to really take advantage of the new technology.


Related Articles

  • Ask the experts: IT Training.  // e.learning age;Jun2004, p20 

    Assesses the value of information technology training through electronic-learning in Great Britain. Advantages of the commoditization of electronic-learning; Significance of modern integrated electronic-learning approaches to the challenges faced by information technology professionals; Sectors...

  • FACTORS THAT INFLUENCE THE PERFORMANCE OF COMPUTER-BASED ASSESSMENTS: AN EXTENSION OF THE TECHNOLOGY ACCEPTANCE MODEL. Schneberger, Scott; Amoroso, Donald L.; Durfee, Antonina // Journal of Computer Information Systems;Winter2007/2008, Vol. 48 Issue 2, p74 

    This paper introduces an exploratory research program on computer-based training and assessment used in different types of hybrid classes to determine efficacy and applicability for training and education. Our objective was to develop and perform an initial test of a new model on the influence...

  • PLAYING IT FOR REAL. Weekes, Sue // Training Magazine;Oct2003, p14 

    Provides information on an e-learning training exercise for soldiers which explored the application of synthetic environments. Use of live equipment in a computer-simulated training experience; Details on the military training strategy of SciSys, a global provider of IT services.

  • Major training firms top e-learning table.  // IT Training;Jul2002, Top 50 IT Training... p14 

    Lists the top five electronic learning (e-learning) providers in Great Britain. Statistics on the revenue of the top five e-learning providers; Profiles of the companies; Years of experience of the Epic Group in the online learning business.

  • Where we're at (and where we go from here). Shepherd, Clive // IT Training;Dec2002/Jan2003, p34 

    Focuses on performance of electronic learning (e-learning) and predicts future trends in e-learning industry as of January 2003. Comments about the decreasing quality of training; Details of the asynchronous and synchronous model of e-learning; Introduction to the blended model of e-learning.

  • Building your own expert. Milne, Janine // IT Training;Dec2003/Jan2004, p36 

    E-learning companies and their customers face a similar dilemma. Creating an online course often needs the input of someone with rare or specialist knowledge, perhaps on a particular technology, on government legislation, or on tax issues. And, more often than not, customers will put forward...

  • Free IT training aimed at improving job candidates. Caliendo, Melinda // njbiz;9/19/2011, Vol. 24 Issue 38, p10 

    The article reports that in September 2011 SetFocus, an information technology company based in Parsippany, New Jersey, launched a free online training service for job seekers interested in the industry.

  • News briefs.  // IT Training;Sep2002, p7 

    Reports developments related to electronic learning for information technology (IT) courses in Great Britain as of September 2002. Conduction of training for a number of council staff and schoolteachers by ECDL company; Cybercrime seminar of Learning Tree company; Offer of Microsoft Corp. for...

  • PC courseware endorsement for duo.  // Training Magazine;Mar2003, p13 

    Focuses on the endorsements received by two Dublin-based electronic learning (e-learning) companies for their information technology courseware in Great Britain. Courses in the Microsoft e-learning package from Educational Multimedia Corp.; Units of the courseware from Electric Paper.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics