TITLE

A soft-skills opportunity for IT trainers

AUTHOR(S)
Shepherd, Clive
PUB. DATE
December 2003
SOURCE
IT Training;Dec2003/Jan2004, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
In the beginning — phase one in IT end-user training — the needs were pretty fundamental. The majority of users weren't users at all — they either had no idea about computers or were terrified of them. These people had to be gently encouraged to overcome their fears in order to become comfortable with performing basic tasks using the new technology. As a result, much hand-holding was required and trainers had an important role to play in the process. Hence, phase two in the evolution of IT training is the development of power users, who know the right button to press in any situation. Phase three — the new IT training — is not about efficiency, it's about the effective use of IT applications. It's about using software to do the right things in the right way. In many ways, it's about encouraging users to do fewer things than before, but to do them more effectively. The new IT training is about providing the IT user with skills to really take advantage of the new technology.
ACCESSION #
11781656

 

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