Top end call processing

October 1999
Management Services;Oct99, Vol. 43 Issue 10, p49
Academic Journal
This article focuses on the Apcentia platform, useful for complex communications call processing systems in large corporates, introduced by telecommunication equipment company C3 computer technology. Apcentia handles complex interactive communications problems by combining voice processing, information retrieval, caller interaction and application generation capabilities in a distributed client/server architecture based on industry standards. It includes C3's data/voice exchange scaleable call routing and switching using a virtual switch matrix where all telephony resources are networked using a high bandwidth carrier grade backbone. Apcentia's database is configured using cluster technology to share the computing load over all call processing resources without them or the system administrators needing to know that more than one server is involved. The Apcentia database cluster uses HP Netserver hardware combined with Microsoft's Cluster Server software and SQL database.


Related Articles

  • No place like `home' registers. Dziatkewicz, Mark // America's Network;12/1/94, Vol. 98 Issue 23, p12 

    Describes home (HLR) and visitor location registers (VLR) as insurance of cellular continuity by controlling authentication, verification and call direction, and ensuring service availability at all times. HLR as database containing subscriber information; VLR as containing information required...

  • PCS products.  // Telephony;11/17/97 Supplement, Vol. 233 Issue 20, p30 

    Features several products for personal communications service (PCS) applications. Includes automated mobile receiver and transmitter testing software; Silicon barrier dioxide double-balanced mixer; Non-penetrating roof-mount for antennas.

  • Firms Active On Passive Devices. Albright, Peggy // Wireless Week;11/08/99, Vol. 5 Issue 45, p22 

    Reports on the passive devices telephone handset providers focuses on to increase the functionality of wireless devices to boost performance and decrease costs. Number of passive components in a handset; Actions taken by Intarsia Corp.; Products of the company under development; Views on the...

  • Stratum.  // Network Dictionary;2007, p464 

    A definition of the term "Stratum" in telecommunications is presented. The term refers to a hierarchical clock reference in the public switched telephone network (PSTN), where 1 represents the highest possible quality of clocking.

  • Serial RapidlO switch with breakthrough features.  // Military & Aerospace Electronics;Jan2006, Vol. 17 Issue 1, p43 

    The article reports that Mercury Computer Systems Inc. has announced the introduction of MC432 Serial RapidIO switch to its product line. High-reliability support, dynamic bandwidth management, and extended error handling are some of the features of the MC432. The MC432 switch complies with the...

  • Testing Solution.  // Communications Technology;Jul2004, Vol. 21 Issue 7, p42 

    This article presents information on technologies related to internet services. Acterna Corp's TechComplete Closeout Testing Solution is designed to automate testing on the DSAM family of test instruments and upload the test data to a central database. After automated tests are conducted and...

  • The switch disconnect. Anderberg, Ken // Communications News;Jul2006, Vol. 43 Issue 7, p4 

    The article discusses a study conducted by NetLink Research on the Ethernet switch infrastructure priorities of enterprise information technology (IT) managers in the U.S. According to the study, upgrading Ethernet switch infrastructures to support more users and to deliver new services, such as...

  • The slow, slow death of AMPS and telex. Lynch, Graham // Telecom Asia;Dec98, Vol. 9 Issue 12, 1998 Telecom Asia User Survey pS16 

    Forecasts on the AMPS and telex. Percentage of Asian users which will be dumping AMPS in 1999; Status of Telex for 1999; Drop-offs in CTI/2/3 family of cordless technologies.

  • Healthy skepticism greets WDM claims. Vodhanel, R.S.; Gamelin, John // Telephony;05/11/98, Vol. 234 Issue 19, p34 

    Discusses some of the questions raised by industry experts concerning the capacity of dense wavelength division multiplexing (WDM) systems. High-speed trade-offs; Fundamental restrictions on the number of optical channels; Wavelength stability issues; Compatibility with deployments.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics