TITLE

Top end call processing

PUB. DATE
October 1999
SOURCE
Management Services;Oct99, Vol. 43 Issue 10, p49
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article focuses on the Apcentia platform, useful for complex communications call processing systems in large corporates, introduced by telecommunication equipment company C3 computer technology. Apcentia handles complex interactive communications problems by combining voice processing, information retrieval, caller interaction and application generation capabilities in a distributed client/server architecture based on industry standards. It includes C3's data/voice exchange scaleable call routing and switching using a virtual switch matrix where all telephony resources are networked using a high bandwidth carrier grade backbone. Apcentia's database is configured using cluster technology to share the computing load over all call processing resources without them or the system administrators needing to know that more than one server is involved. The Apcentia database cluster uses HP Netserver hardware combined with Microsoft's Cluster Server software and SQL database.
ACCESSION #
11778074

 

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