Get them on record

November 2002
Management Services;Nov2002, Vol. 46 Issue 11, p27
Academic Journal
This article reports that the United Systems and Communications have introduced the Talkback system which addresses the individual or small work group using technology spun off from big systems in dealing rooms, banks and the like. The Talkback gadget uses digital compression techniques to store eight hours of call on just 100 megabytes of disk space. Each device can operate in theory for any number of extension users. Those bigger systems have enhanced management functions but even on the little Talkback, conversations from each extension connected can be stored as a folder on a designated server or personal computer hub. Recording takes place automatically in the background and does not interfere with open applications on the personal computer.


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