TITLE

SuportDesk speeds Colt Car network support

PUB. DATE
November 2002
SOURCE
Management Services;Nov2002, Vol. 46 Issue 11, p16
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article discusses how with the help of the SupportDesk system from the Richmond Systems, the information technology department of the Colt Car Co. has streamlined its service desk operation delivering improved service to internal customers while releasing technical staff to concentrate on other areas, SupportDesk was the computer software selected because it provided comprehensive functionality comparable with the larger systems on the market, but at a more affordable price. It enabled the company to start on a small scale with just five users and because of its scalability to allow for expansion.
ACCESSION #
11768149

 

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