Microsoft to propel CRM

Callaghan, Dennis
December 2003
eWeek;12/22/2003, Vol. 20 Issue 51, p12
While experiencing growing pains related to its 10-month-old Microsoft CRM product, Microsoft Corp. is pushing ahead with technology enhancements to the customer relationship management software suite for small and midsize businesses. Microsoft over the next 16 months will add integration, client support and migration technologies that will build on usability and performance enhancements in a recent upgrade to MS CRM. By next quarter, Microsoft plans to offer back-office integration between MS CRM and the company's Solomon business applications.


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