Home working breakthrough leads call centre jobs fightback for UK

December 2003
Management Services;Dec2003, Vol. 47 Issue 12, p6
Academic Journal
A technological breakthrough in home working is set to lead the fightback against the call center jobs drain to the Far East and give British business more flexibility. For the first time in Great Britain, contact center agents can now answer or make calls, process orders and handle enquiries from any home location, at anytime of the day or night, in exactly the same way as if they were sitting in a call center environment. The massive benefit for the customer contact industry is that by locating staff at home employers can dramatically cut their office overheads, enabling them to compete with the growing cheap overseas customer contact market. As well as cutting office accommodation overheads the move could also lead to millions of job opportunities for people with disabilities and stay-at-home parents and careers. The new home working system has been developed by Jarrow-based Amicus Outsourcing. The huge advances in software technology and the availability of broadband links across the country mean Amicus staff, equipped with real time computer workstations, are now linked into the company's main computer system and working from home.


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