TITLE

Home working breakthrough leads call centre jobs fightback for UK

PUB. DATE
December 2003
SOURCE
Management Services;Dec2003, Vol. 47 Issue 12, p6
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
A technological breakthrough in home working is set to lead the fightback against the call center jobs drain to the Far East and give British business more flexibility. For the first time in Great Britain, contact center agents can now answer or make calls, process orders and handle enquiries from any home location, at anytime of the day or night, in exactly the same way as if they were sitting in a call center environment. The massive benefit for the customer contact industry is that by locating staff at home employers can dramatically cut their office overheads, enabling them to compete with the growing cheap overseas customer contact market. As well as cutting office accommodation overheads the move could also lead to millions of job opportunities for people with disabilities and stay-at-home parents and careers. The new home working system has been developed by Jarrow-based Amicus Outsourcing. The huge advances in software technology and the availability of broadband links across the country mean Amicus staff, equipped with real time computer workstations, are now linked into the company's main computer system and working from home.
ACCESSION #
11747629

 

Related Articles

  • THE COMPELLING CASE FOR TELEWORK. Verespej, Michael A. // Industry Week/IW;Sep2001, Vol. 250 Issue 12, p23 

    Provides information on the telework option for workers in manufacturing companies. Details of the research conducted by the International Telework Association & Council in Washington; Information on the call center outsourcing firm in Golden, Colorado which initiates the telework option;...

  • There's No Place Like Home. Musico, Christopher // CRM Magazine;Oct2008, Vol. 12 Issue 10, p22 

    The article focuses on the impact of working-at-home agents (WAHAs) on the customer service industry in the U.S. According to Tim Houlne of Working Solutions, working at home provides agents the flexibility to projects and hours they could work. Some call center agents believe that the idea...

  • Opportunities for retirees to work from home. Miller, Jim // Wilson County News;1/24/2014, p2C 

    In this article, the author discusses several opportunities of income for retired people and mentions few popular home based career opportunities which include customer-service agent, web search evaluator and translation services.

  • Homing In. Penttila, Chris // Entrepreneur;Aug2005, Vol. 33 Issue 8, p76 

    Reports that home-shoring, the employment of homebased, virtual workers, is considered as the latest work-sourcing in the U.S. Reasons why companies are adopting to home-based employments; Estimation made by Gartner Group Inc. on the percentage of call centers who will use home-based customer...

  • Letters. Doyle, Josie; Crossley, Phil; Glover, Charles; der Parthog, Dudley; Eva, Phillip; Flint, Clare; Henderson, Neil; Spence, Lynda; Feuell, Julia; Richer, Paul // Travel Trade Gazette UK & Ireland;11/19/2004, Issue 2642, p34 

    Presents several letters to the editor related to tourism. Comments on widespread perceptions that low-pay issues in the tourism industry only concern young or inexperienced staff; Comments on negative aspects of being a homeworker; Discussion on the travel industry's move to move call centre...

  • Evidence from a Chinese Experiment on Working from Home. Gorman, Linda // NBER Digest; 

    The article presents "Does Working from Home Work? Evidence from A Chinese Experiment" where co-authors Nicholas Bloom, James Liang and John Roberts provides the results of a randomized experiment that measured the productivity of employees working at home against those working in one of China's...

  • Call centers are heading for home. Bednarz, Ann // Network World;1/30/2006, Vol. 23 Issue 4, p35 

    This article reports on the increasing number of call center agents who work from home in the U.S. Home-based agents represent a small fraction of the four million individuals who work for call centers. International Data Corp. predicts that the number of home-based agents fielding customer...

  • home bodies. Bailor, Coreen // CRM Magazine;Jan2007, Vol. 11 Issue 1, p32 

    The article focuses on the increasing number of customer service representatives (CSR) of business enterprises in the U.S. that are telecommuting. The benefits of telecommuting to business enterprises are presented. Several companies like Alpine Access, Convergys, ICT Group and LiveOps are...

  • DON'T YOU BELIEVE IT... ACTIVITY RATES MATTER.  // Management Today;Mar2010, p16 

    The article discusses the impact of focusing deeply about activity rates on people who run salesforce, call centres or credit control departments.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics