TITLE

Centralised targets slow improvement to public services, says CIPD research

PUB. DATE
December 2003
SOURCE
Management Services;Dec2003, Vol. 47 Issue 12, p5
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article presents information on the report 'People and Public Services: Why Central Targets Miss the Mark', written by 'Observer' management editor, Simon Caulkin. The report on public services from the Chartered Institute of Personnel and Development (CIPD) shows that the public sector needs to rethink its top-down approach to public service reform. The author argues that the current obsession with target-setting works against good people management and undermines performance. The report argues, with the support of evidence and case studies, that the government should replace the existing framework for reform with one that reduces the number of centralized targets, increases consultation on the targets that are set and allows greater managerial discretion at local level over pay-setting. The report synthesizes CIPD research which demonstrates that effective implementation of people management strategies and human resource practices leads to high performance. For instance, the research on the psychological contract shows that the trust between employer and worker underpins employee commitment and satisfaction and contributes substantially to performance.
ACCESSION #
11747624

 

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