The Last Mile Bottleneck

September 2000
Logistics & Transport Focus;Sep2000, Vol. 2 Issue 7, p8
Trade Publication
This article presents results of a survey, carried out by the international property advisers DTZ Research and commissioned by regeneration and development agency English Partnerships, which had pinpointed a range of new delivery options that will help address the biggest challenge faced by online business retailers, that is the bottleneck of the last mile. The survey reveals that the cost of home delivery is up to 30 percent more expensive than it needs to be. The solution, the report says, lies in delivery to a network of conveniently located pick-up points which people pass on their way to the supermarket, or home from work. Business parks were cited as one of the ideal places for locating electronic shopping collection points due to the concentration of workers, high number of Internet users and lack of nearby shopping facilities which has resulted in a trend towards 'homing from work', whereby domestic tasks, such as shopping, are being dealt within the workplace.


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