The Internet Shows Weak Position

September 2000
Logistics & Transport Focus;Sep2000, Vol. 2 Issue 7, p5
Trade Publication
This article presents results of a survey carried out by the information technology management consultancy Druid, part of business technology services company F.I. Group Plc, which shows that consumers are frustrated by Internet technology. The transport sector is in a weak position when it comes to offering good customer service through the Internet. Despite the inroads made by other sectors, such as retail, into online trading, the transport sector still has a long way to go. At least 93 percent use the Internet everyday, but the majority, 74 percent, use it to surf information. Only nine percent are using the Internet to book flights or holidays. When asked what they find most frustrating, 34 percent said that it was the time it takes to find a Web site, while 30 percent complained about the time it takes to log on to a Web site and the difficulties of navigating around it.


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