Gartner Sees Challenge in Handling Complexity

Marshall, Jeffrey; Heffes, Ellen M.
December 2003
Financial Executive;Dec2003, Vol. 19 Issue 9, p12
Academic Journal
This article presents the outlook of the technology research and advisory firm Gartner Inc. on the impact of globalization and new enterprise business models on information services in the U.S. by 2007. The author provides the core disciplines recommended by the firm for managing complexity which include governance, information technology service management and enterprise information technology architecture. The author notes that the firm believes that business leaders need to realize that globalization, virtualization, competition and transparency will change most aspects of most business sectors around the world and these strategies will help companies deal with this transition.


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