HR Strategy forum

Gill, Marie; Mayo, Andrew
November 2003
Personnel Today;11/18/2003, p16
Trade Publication
The balanced scorecard is a management system — not only a measurement system — which enables organizations to clarify their vision and strategy, and translate them into action. HR views the organization from four perspectives, each of which needs objectives, measures, targets, and underpinning initiatives. These are learning and growth, business process, the customer, and the financial perspective. HR needs to be seen as a serious business partner — not just to co-operate with the business, but to provide some kind of lead.


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