Putting the customer at the heart of business

Rimmer, Alan
December 2001
Management Services;Dec2001, Vol. 45 Issue 12, p24
Academic Journal
This year's European Conference on Customer Management was held on 24 ∓ 25 April at the London Hilton on Park Lane. The Conference, presented by eCustomerServiceWorld.com had the overall theme of:- 'Putting the Customer at the Heart of Business' This was The European Conference on Customer Management and was sold out with over 500 CEO, Directors and Senior Managers attending. The 2001 European Conference on Customer Management attracted some of the world's most sought after speakers and organisations. As well as providing a unique learning opportunity, the conference also enabled the delegates to share experiences with fellow customer management professionals from around Great Britain and from many parts of Europe.


Related Articles

  • Billing in a braue new World. Poulos, Tony // Telecom Asia;Jun2009 Supplement, Vol. 20, p18 

    Information about several papers discussed at the TM Forum's Management World conference on telecommunication industry in Nice, France is presented. Topics include the revenue management, the industry's billing system capabilities and product advertising and promotion. The conference featured...

  • It's All Business at Owners' Conference. Skaer, Mark // Air Conditioning, Heating & Refrigeration News;12/3/2007, Vol. 232 Issue 14, p28 

    Information about the 2007 Owners' Conference of the International Service Leadership (ISL) in Saint Louis, Missouri is presented. It discusses the details concerning the Discount Club membership program for its members. Also tackled at the conference are topics including heating, ventilation...

  • Calendar of Events.  // EHS Today;Feb2010, Vol. 3 Issue 2, pP 

    The article offers information on several events including the 35th annual National Hearing Conservation Association's conference to be held in Orlando, Florida on February 25-27, 2010, the 119th annual International Warehouse Logistics Association (IWLA) convention to be held in San Diego,...

  • WennSoft Hosts Conference.  // Air Conditioning, Heating & Refrigeration News;5/26/2008, Vol. 234 Issue 4, p6 

    Information about the Synergy 2008, the sixth annual customer conference of WennSoft Inc. which was held on April 28 to May 2, 2008 in Milwaukee, Wisconsin is presented. The event featured several sessions that focused on the company's products, presentations from Microsoft Corp. and a series of...

  • Branch Diary.  // Credit Management;Aug2008, p46 

    The article offers information on several congresses in England for September 2008, including the half-day seminar discussing the impact of credit on the company health, export credit, and customer services, the breakfast meeting featuring Lee O'Connell discussing on risk, and a half day free...

  • CSR can help save money on R&D.  // Human Resources (09648380);Nov2009, p60 

    Information about topics discussed at the Hand in Hand Forum organized by Legal & General's customer service relations (CSR) head Graham Precey held in London, England is presented. Topics include the role of CSR in strategic issues, importance of relationship with the chosen charity, and the...

  • Let CS Week Be Your Meter-to-Cash Stimulus Package. Duvall, Jerry // Electric Light & Power;Mar/Apr2009, Vol. 87 Issue 2, p57 

    The article offers information on the Customer Service Week 2009 and Conference to be held on May 18-22, 2009 at the Gaylord National Resort and Convention Center in Washington, D.C.

  • CS Week Conference Workshops.  // Electric Light & Power;Mar/Apr2009, Vol. 87 Issue 2, p58 

    The article offers information on Customer Service Conference Workshops to be held from May 18-22, 2009 in Washington, D.C.

  • Call Centre Expo opportunity for UK charities.  // Charities Management;2011, Issue 78, p38 

    The article offers information on the Call Centre & Customer Management Expo to be held at Olympia in London, England on October 11-12, 2011


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics