Performance Management: Implementing a Successful Programme

April 2002
Logistics & Transport Focus;Apr2002, Vol. 4 Issue 3, p39
Trade Publication
This article discusses the issues and the steps organizations need to take to implement a successful performance management program. It results from a recent workshop on improving competitive advantage through effective advantage through effective distribution center performance management. A significant part of a successful performance management program is developing the framework and tools to manage and improve performance. This is particularly important when it relates to addressing the feedback part of cycle. The complete framework needs to take into account the program policy, resources, communications plan, feedback techniques, performance reporting, and management tools. When it comes to reviewing the managerial roles within the distribution center, the survey presented in this article revealed that the most important tasks received the least time spent on them. The survey also revealed that there was greater opportunity for managers and supervisors to get higher pay for performance than front-line staff, indicating another imbalance, which would need to be addressed. INSET: Example of Benefits of Implementing a Performance Management....


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