South West Region

Forsyth, Dick
June 2003
Management Services;Jun2003, Vol. 47 Issue 6, p34
Academic Journal
The advertised lecture by Professor Hefin Rowlands, Head of Quality and Information Systems at the Research Centre, University of Wales College, Newport, was a great success. Held at UWCN's campus on 26 February, Professor Rowlands covered the historical background to Six Sigma, explaining some of the jargon associated with it. He explained that what made 'Six Sigma' different from other business success models is that it combines people and processes, focusing on eliminating errors, and preventing waste of time and materials by reducing product variation. This is not just another quality initiative and Professor Rowlands went on to describe Six Sigma's aims--how they could be achieved, the framework and roles of the people involved, and the training requirements necessary. He set out the Six Sigma processes of define the problem, measure, analyse, and control. He then went on to explain the range of organisations, using its techniques, including manufacturing, the service sector and SMEs, and outlined some of the issues concerning the latter.


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