Benchmarking Business Process Management in Financial Services

June 2003
Management Services;Jun2003, Vol. 47 Issue 6, p33
Academic Journal
At the last 'CATs' knowledge exchange event, a request was made to promote a benchmarking survey of business process management (BPM) in financial services, which is being organised on behalf of the University of Exeter. The survey is designed to provide participants with an understanding of an organisation's own performance in the context of the financial services sector as a whole, as well as providing details of ways to overcome barriers to effective BPM and opportunities to leverage the benefits of BPM more fully. The survey uses a 'self assessment' approach to identify the current state of BPM in an organisation. The key to completing this survey is honesty and accuracy, if necessary, seeking input from colleagues. The information that is supplied will help organisations understand how they compare with others so, clearly, the results will only be of use if answers reflect your organisation's current position. Benchmarking can be a powerful tool for understanding and improving performance and sharing the learning and experience of others is, of course, a powerful enabler to improve. A BPM baseline based on the original returns has been developed and will be used for preparing a BPM benchmarking report--by return--for all new financial services organisations participating in the survey.


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