strategic partners

November 2003
Financial Executive;Nov2003, Vol. 19 Issue 8, p61
Academic Journal
This article reports on the selection of Jeff Rodek of Hyperion Solutions, a Financial Executive Institute strategic partner, to be a contributor to the book "Profitable Customer Relationships: The Keys to Maximizing Acquisition, Retention and Loyalty." The author provides comments from Rodek, noting that he is glad to be able to share his knowledge and contribute to the book what he has learned about how to successfully manager relationships between clients and companies. Rodek adds that establishing these relationships are important to customer satisfaction, customer loyalty and increasing business.


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