How to avoid losing business

November 2003
Management Services;Nov2003, Vol. 47 Issue 11, p5
Academic Journal
Falling productivity levels in a business mean that charges to customers begin to be less competitive, so business levels are significantly affected. This was felt keenly by a major player in the warehousing/logistics environment who estimated that they needed to achieve a 15 per cent improvement. They identified with many of the symptoms of low productivity quoted by Scott-Grant in their productivity guide and were experiencing problems in areas such as poor work flow, excessive overtime, ineffective shift patterns, lack of control with supply logistics and inaccurate manning levels. A Lean consultant from Scott-Grant undertook a significant review of their operations and identified a whole series of actions to address and planned how they could be implemented over a six month period. It is anticipated that the gains will enable the company to achieve at least a 20 per cent improvement in their productivity levels.


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